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Return Policy

Our returns policy gives you complete peace of mind. RMS One will refund or exchange any items you are not happy with when you return it to us within 14 days of receipt.

If an item is damaged, we will provide a refund or an exchange. If an item is being returned for any other reason, the return delivery costs will be at the customer’s expense.

We kindly ask that any item returned is in an unused condition and in its original packaging with no signs of wear.

Click here to request a return

All returned items should have the following information inserted inside the package. The senders name and address, order reference number and reason for return.

We will email you to let you know once your parcel has been received and your refund has been processed.

Please remember to ask your Post Office/courier for your proof of posting certificate and retain it for your reference. We cannot refund money if we do not receive the returned items.

RMS One are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

Items returned after 14 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.

We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.

Refunds

  • If you paid using your credit or debit card, the money will be refunded to your card. This may take up to 30 days to appear on the card statement. 

  • If you paid using PayPal, the money will be refunded to your PayPal account. Please allow us 5 days to process your refund.

  • The refund will be credited to you in the currency of the original payment, using the same conversion rate used for the original payment.